How do I return my order?

Please process your returns via our returns portal.

Can I return my activewear after removing tag?

Unfortunately if the tag has been removed from the item, it is not in a returnable condition and the return will not be accepted. If an item has been received with the tag removed, we will return the item to sender and you will be charged shipping costs on your original payment method.

Can I return my resistance bands?

Due to hygienic reasons the resistance bands are not eligible for return. However, if the item is faulty, please email info@ryzncollection.com with a photo and description of a fault and if accepted we will replace your faulty product.

When will my order be shipped?

Your order will take around 1-3 business days to be processed and shipped. Once the order is ready for dispatch you will be notified by email with tracking information. Please check delivery page for more information.

How do I care for my ryzn activewear pieces?

It helps to wash your ryzn items in a delicates washing bag. Always wash colours separately and in a cold machine wash. Do not bleach, iron or dry clean any of your items and hang your items to dry in the shade.

What is a pre-order?

Occasionally RYZN may offer products on pre-order. Pre-orders offer you a chance to secure your size and item before the product arrives.

To purchase a pre-order product, purchase through the pre-order funnel on the website. If you are ordering any items that are currently in stock, please make sure its separate from your pre-order items. If you have accidentally ordered your items together, all your items will be dispatched when your pre-order item arrives. Please contact us, if you would like your items in stock sent before your pre-order item, this will incur an additional shipping fee.

When your pre-order product arrives, you will receive a notification telling you that your item has been shipped with your tracking number. 

We offer pre-orders prior to collection release or restocks. In the first week pre-orders are available you will receive 20% off RRP, second week it will drop to 15% off RRP. Our full size range is only available during our pre-order process. When we restock it is in very limited amounts and sizes. This allows us to only stock and provide what's in demand, due to this, a lot of our pieces sell out very fast once they are in stock.